Originally Posted by
double-oscar
Sorry for your wait. Apart from a general shortage of staff, yesterday there were no Bristol based staff on site who could operate the hi-lift loader needed to get the containers off the aircraft. Arrangements had been made for out-of-base staff to come in and operate it but for various reasons they were delayed two hours getting onto the airfield.
Thanks for the info!
Apparently the same was true of the previous TUI flight that landed 2am ish. They had to wait two hours also with no info.
After a long haul night flight you can imagine tempers were short with some other passengers. I think people were mostly angry with the lack of info and representation rather than the delay itself. Of course then the baggage belt broke down too!
It was my first time using TUI long haul instead of my usual VS or BA. Have to say I was really
impressed with them and Bristol Airport. This ending just soured the experience a little!