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Old 4th January 2004 | 21:55
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qfmike737
 
Joined: Nov 2002
Posts: 361
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From: Brisbane
Alcohol in OZ - RSA

I'm learning lots of new things but one thing i want to clarify is some procedures when serving alcoholic beverages to customers.

I've been trained to half crack beer cans and crack liqeur bottles leaving the lids on. Reason being that the drinks must be opened in front of the customer so they know it has not been tampered or spiked and that the movement of the train can cause spillage ie walking to the counter or serving from the trolley.

BUT!!!...over the new years periods I have come across situations where I have wondered if this is the right way to serve alcohol?

I thought that it may actually be better to remove the lid completely as customers can top their little liquer bottles up with a concealed carry on bottle which is illegal to consume onboard. It would be hard to monitor the consumption of alcohol and difficult to prove if they had topped up their bottles if they still have a lid to seal the drink bottle.

Are we to serve the alcohol in front of the customer so they know what is in their beverage? Many of times i've flown and requested for someting ie. cointreau and ice/rum and coke When I receive the drink it is already made in a tumbler so I am not able to see it being prepared in the galley? is this the normal procedure???

What are the rules when flying and the rules in relation to the RSA??? how do flight attendants handle customers who may possibly be topping up their own drinks?
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