Of course don't give up Glen, but from out here in the grandstand it does look like CASA is choosing to ignore you rather than act. I believe CASA disbanded the inspector teams approach and is now totally divided internally under a new system of even more silos, more heartache for us here in the industry. Getting a response now is hopeless, no one seems to know what is going on, where anything is at. They introduced something called guidance group, don't bother, they ignore your question and it take a ridiculous amount of time to get an answer anyway, little point at all. We need to see CASA inspectors on the ground, we need them out here working with us. I have always found the grass roots CASA guys great, they know their stuff and most are really helpful, its the no idea management they keep employing rather than using those who know how it really works. Glens experience and that of far too many must mean something to someone, surely CASA cant just continue to go off on its own and just ignore everything going on, nothing works, open your eye's CASA. Sort this mess with Glen, there may be errors on both side but at least take ownership for your own errors, fix it, everyone has had enough, none more than Glen himself.