If you’re bored and want an insight into how dysfunctional they are, try writing to them and asking these questions:
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Dear Avmed
I note that CASR 11.140 says:
11.140 Continuation of authorisation until application decided
(1) This regulation applies in relation to a time‑limited authorisation (the old authorisation) if:
(a) at least:
(i) in the case of an authorisation held by a corporation, 90 days; or
(ii) in any other case, 21 days;
before the time when the old authorisation would otherwise cease, its holder applies to CASA for the issue of a new time‑limited authorisation that confers the same privileges, or authorises the holder to carry out the same functions or duties, as the old authorisation; and
(b) at the time when the old authorisation would otherwise cease, CASA has not made a decision on the application.
(2) For subregulation (1), an applicant has applied for the new authorisation only if:
(a) the applicant has given to CASA the necessary application, in the form required by these Regulations; and
(b) the application is taken to be complete, in accordance with regulation 11.030; and
(c) the applicant has given to CASA any other documents required by these Regulations to be given to CASA with the application.
Note: The applicant does not need to give to CASA information or a document that CASA already has—see regulation 11.145.
(3) In spite of any other provision of these Regulations, but subject to subregulation (4), the old authorisation continues in force until:
(a) CASA makes a decision on the application; and
(b) if the decision is to grant the new authorisation—the new authorisation comes into force.
(4) If CASA asks for further information or a document or invites the applicant to make a submission, under a provision of Subpart 11.B as applied by regulation 11.145, and the applicant does not do so within the period specified by CASA under that provision, then, despite subregulation (3), the old authorisation is taken to cease at the end of that period.
I also note that CASR 11.015 says:
time‑limited authorisation means:
(a) an authorisation that, under another provision of these Regulations, ceases after a particular period; or
(b) an authorisation granted by CASA for a specified period.
It seems to me that a medical certificate issued under the provisions of Part 67 of CASR satisfies the definition of “time-limited authorisation”. Do you agree? If not, why not?
It also seems to me that I have completed the required application form for and submitted all of the information required in support of my application for a new medical certificate, more than 21 days before the date of expiry of my current medical certificate. Do you agree? If not, why not?
It therefore seems to me that CASR 11.140(3) operates so as to continue my current medical certificate in force until you get around to making a decision on my application (or, if you grant me a further certificate, until the new certificate comes into force). Do you agree? If not, why not, and why do you think CASR 11.140 was made in the first place?
If you do agree, please take as long as you like to complete the no-doubt earnest and onerous deliberations arising from your pathological need to try to convince people that you know better than qualified medical practitioners and specialists who’ve already decided that I meet the legislated medical standard without the ‘benefit’ of your input.
Yours sincerely
Someone who's paid a fee for a service and couldn't care less about delays caused by an unnecessarily complex application process that involves people who continue to be paid lots of money while they are sick at home, but I don't.
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Let us know how you go!