One branch of my family got caught by serious delays MAD-LHR on Friday 1st July.
- They arrived at MAD 3.5hrs in advance but the queues were such that they had no time to get to the lounge.
- At T5,they waited by the baggage belt for 2 hrs before being told that their two bags were lost. The bags arrived a few days later in two separate deliveries.
All this with their 7mth daughter. Fortunately, their daughter did not scream the place down (in either airport) but the wait for baggage was really tedious. Eventually Mum came out to where we were waiting in order to get to the car to feed her. BA agreed to pay the extra time the car was in the parking but - is there any redress?
Will BA just say, "The airport facilities are beyond our control?"
Any suggestions? Thanks.