Easyjet failed to get us to our destination in 2019 on the original booking. We still got rerouted, and also compensated under EU law to the tune of around $1500 for our family. Total inconvenience was around 4 hours.
Qantas just dumps people and runs. Have your money back in a month, and sort out your own problems. Jetstar pulls its 787 away from domestic late this week, 4000 people displaced. Next flight in 5 days. Now….Throw in some legislated customer protections, and magically just watch a widebody charter appear to take these poor people home. Executives watching company earnings being wiped by fines from the regulators, they might actually do something now.
At least I can fly around the EU knowing I won’t arrive at my destination a few thousand bucks poorer.