Originally Posted by
givemewings
They literally say they only have to get you from point A to point B and they've fulfilled their contract.
Problem is they didn't do that. They offered a new 'contract' after cancelling the first at their discretion. The return flight ticket was cancelled and refunded by Jetstar, not the passengers. In the same conversation they 'offered' a flight on Tuesday next week at almost twice the price or a Qantas fare at more than 5 times the price they'd previously paid.
Is this to be the new normal? Sell a return ticket, cancel the return coupon and offer an alternative at the airline's choice of multiple above the original fare when they know the passenger is probably under pressure to travel. I'm sure they're making an absolute killing using this tactic at this peak travel time.