The thin edge of the wedge. Well not so thin and not so new. The demise of customer service started decades ago. Once staff went above and beyond the call of duty because 1) they were treated well by their employer and 2) it was the right thing to do. The convenience of air travel is well no longer convenient. I would suggest anything less than a five hour ground time travel is not worth it. Better to car, bus, or train travel given the two hour prior book in, arrival than luggage or no luggage retrieval, and than travel to your destination from the airport, plus the minor inconvenience of delays and cancellations.