Originally Posted by
Icarus2001
Sunfish, reading your post the aircraft went U/S, no replacement could fly in, what do you expect the airline to do?
Firstly - don't bull****.
Originally Posted by The ABC
Despite being told that accommodation for passengers "would be sorted out at Airlie Beach," Mr Suttie said that was not what happened once they arrived at the Port of Airlie terminal after dark.
IF you haven't sorted accommodation out, be upfront. If there
is no accommodation, be upfront. People prefer
honest bad news rather than being lied to and screwed over -
especially if there's family involved.
Secondly, Ok, you can't get to Hamilton Island, why was Proserpine not an option? It's a Jetstar port, do what QR and CountryLink do when they have a train or track fault - go and hire a pair of coaches and pick up your passengers from the ferry and take them to Proserpine / Bowen / Mackay. By the time you've done that, an alternative aircraft is likely already enroute. Maybe. I was on a regional NSW train a few days ago and a door fault meant we had to leave two cars behind. The passengers booked in those were advised that they'd be transferred to a coach if their journey continued beyond Werris Creek - if not, they were accommodated in the remaining 4 vehicles on the train. They weren't just kicked out at Central and told "Too bad".
Thirdly, If you don't
have an alternate aircraft at your immediate disposal, tell the SLF and allow them to choose "You can stay here at Airlie and make your own arrangements, or you can continue on these coaches to Townsville where we'll get you on the first available flight to Sydney from there.