When standing in LHR T5 arrivals last Friday, waiting for family waiting for baggage - I thought: In March when this problem started to surface, someone in the airport should have thought about recruiting students for the summer. Whilst it is understandabale that the cost of recruitment and approvals for ramp working take time and are not cheap BUT the cost of all these canx flights? The terrible publicity? I know they are thinking they want to get back to normal with full time staff - but that might not be the best strategy at the moment.
I sit to be corrected.