I know Jet2 halve been hit too - but - they answer their phones and appear to give a damn. Sadly my experience with TUI is the Polaris opposite - I appreciate (being in the industry) how difficult it is at the moment but the way you handle things makes a big difference. I would love to know the difference between TUI and Jet2 NPS scores at the moment. Anyway my money will be going to Jet2 going forward - I feel at least they seem to care about their guests.