Does anyone have any idea on the stats of people who would be booking domestic flights with a travel agent? As a percentage of total bookings, it’s hard thinking that the number would be too high.
The other issue with the travel agents using Rex is their quite limited schedule and network.
And whilst QFs current treatment of customers really is missing the mark - it’s unlikely that this will be the case over the medium term. Qantas has significant brand loyalty (ask VA and JB) and frequent flyer program not matched by any of its competitors.