Originally Posted by
slats11
Nonsense. It’s a customer service failure. End of story.
If I booked you in for a medical procedure (for which you had paid in advance) on an afternoon list, and then sent an email (from an unmonitored address) telling you i had changed you to the morning list and you needed to change plans and get there in 60 minutes and I didn’t answer the phone ….. I expect you would be unhappy.
I’d be annoyed and frustrated, and given the importance of the procedure, I’d do what I could to make it. But I sure as hell wouldn’t go hunting for an equivalent AMA doctors forum (they’re smart enough to not have a “public” one for professional members) and go on and on with my woe is me issues on there.
And even if they did have the equivalent, I wouldn’t expect them to respond to my personal issues with hospital admin on a professional doctor forum, particularly as I’m not one myself.