Bloody nightmare at Heathrow last week. Over an hour for check in and an hour and a half for security. The security queue snaked arounf the check in hall and exited the building heading towards the drop off point. In security, only 3 of the 14 booths were operational and the airport was deliberately delaying flights to allow time for passengers to transit the airport.
Coming back wasnt much better. Almost 40 minutes for the passport queue. I have been to tinpot countries in Africa with better service and organisation.
I dont understand why the dont install more electronic gates rather than blame staff shortages which has nothing to do with the e gates apart from the one perrson pointing where the end of the monster queue is.