Within my friends and family group every one of them that has flown recently have had bags lost. One couple twice on their honeymoon trip.
The same couple were punted off their flights as someone failed to process their FF points flights correctly and failed to tell them. Only found out a few days before their departure when they enquired where their tickets were. Took literally days on the phone and a trip to the airport to find someone that was willing and able to help get flights sorted.
Truly appalling customer service.
AJ has finally achieved his goals. Full service pricing, LCC service levels.