Originally Posted by
Red69
This is a pilot rumour forum. Not a passenger have a whinge forum. Go complain on social media where someone from the company can actually address your concerns.
That would be good in theory. Unfortunately Virgin have not replied to repeated emails nor phone calls. Nor has Jayne. Hence my post.
You pilots may as well know what your front of house looks like. It sucks.
A quick look at anyone of several product review sites demonstrates this is a wider business failing - not an isolated weather issue.
Replying to above
If they had said the 2200 was cancelled and we were rebooked on the 2000 - which will be running late..... no problem.
However they insisted we be at airport by 1920 for the 2000 - which then departed at 2200.
You would understand the problem if it happened to you.
Businesses that don't understand their customers often become ex-businesses.