massive queues where prior there were none
Blinmy - no queues, where did you go on your jollies?
And you blame a few baggage handlers
The comments were about the baggage system.
Who is responsible for what now? In the olden days, handling agents weren't allowed to touch baggage once it was off the check-in belt and it was down to 'the council' until the baggage was on the a/c - although it was yjer responsibility of the handling agent to make sure it was all there and put in the right place.
What's the split now between MAG and the handling agents?