Originally Posted by
RedDragonFlyer
Don't forget you are legally entitled to 400 Euros compensation per person (as you had less than 14 days notice) PLUS the difference between the refund received from TUI and the amount you pay for a new replacement flight.
If they haven't informed you of your legal rights in the messages, I would send a complaint to and ask for help from the Spanish authority (which you can do in English here:
https://sede.seguridadaerea.gob.es/S...o.aspx?lang=en )
this us all I got
Dear Mr Bowcock, We’re really sorry about the delay to your flight today. Due to a technical issue with the aircraft, we’ve had to arrange for an alternative aircraft to operate the flight tomorrow. The new aircraft is smaller than originally planned and we therefore have less seats available which means we’ve had to cancel your flight only booking.
We’re really sorry for any disappointment and inconvenience caused. We’ve actioned a full refund of the cost paid for your flight and below is a link that you’re able to use to claim compensation. The refund of your flight costs should show in your bank within the next 3-5 working days.
https://www.tui.co.uk/destinations/c.../flight-delays
i haven’t gone as the flight prices were quite expensive and I wasn’t sure how I stood in regards to them helping out! No staff to ask either at Manchester!