Originally Posted by
73to91
From ground, customer service agent at QF domestic terminal SYD.
QF had 6 baggage handling staff allocated to each flight. Outsourced role, now using 3 per flight.
Means, departures without baggage, irate pax abusing QF staff in arrivals due to no bag, irate walking to departure levels and surrounding QF staff and abusing them. Terminal management pleading with staff to stay back but after taking the abuse, now staff (customer service) are not working longer shifts.
Management of terminal management, hiding at the campus according to customer service agent.
Shows you just how much the idiots making these decisions actually know.
The anti union brigade keep popping up with their 'rorts' rhetoric but right now the only rort that stands out is the bonuses going into the pockets of these bean counters who dont understand what is required to get the bags unloaded & loaded in the timeframe given.
Maybe 6 people was too many but you dont have to have much between your ears to work out what is going to happen when you reduce the manpower by 50%.