Originally Posted by
73to91
From ground, customer service agent at QF domestic terminal SYD.
…….Terminal management pleading with staff to stay back but after taking the abuse, now staff (customer service) are not working longer shifts……..
It started around the time of their last couple of EA 'negotiations'.
As a commuter, I knew many of the staff in the terminals.The adversarial industrial relations stance that Qantas took into the bargaining periods and the resultant poor outcome for the staff, meant that those who would previously go the extra mile or two to ensure the operation stayed on the rails during disruptions, simply felt that their management not only ignored their efforts but expected them to simply continue without any mutual respect. This has now extended beyond disruptions to normal operations where minimal support from management in every aspect of their job has led to the loss of that loyalty that was essential to the smooth running of the operation.