From ground, customer service agent at QF domestic terminal SYD.
QF had 6 baggage handling staff allocated to each flight. Outsourced role, now using 3 per flight.
Means, departures without baggage, irate pax abusing QF staff in arrivals due to no bag, irate walking to departure levels and surrounding QF staff and abusing them. Terminal management pleading with staff to stay back but after taking the abuse, now staff (customer service) are not working longer shifts.
Management of terminal management, hiding at the campus according to customer service agent.