Originally Posted by
skyman771
What then ensued was that the TUI pax had to stand around for an hour & a half whilst all four JET2 flights luggage came through first. An irate conversation then ensued with the baggage supervisor on duty who informed them that JET2 had their own baggage handler whereas TUI used Swissport?....
So what's this all about ?
Its about the choice Jet2 and TUI have made. Jet2 have their own ground and baggage staff at many UK airports (but not all, I don't think) and even at some European ports too. They handle Jet2 and only Jet2 flights. This is very much against the trend in the industry where the function is usually outsourced to 'experts' - ground handling companies. Because of razor-thin margins in the industry, Swissport is the only company left at a lot of airports. For employees T&C's aren't great, physical work in unergonomic conditions or aircraft holds, in all weather.
Do people get "irate" at the Occao driver when Sainbusry's fails to deliver their shopping on time?