Originally Posted by
MARKEYD
Have you seriously heard yourself , get a life
” taking TUI to the cleaners “ … blah blah …
no room for you on this forum I am afraid
Don't get me wrong, BHX are at fault for literally everything before departure but TUI'll be charging that departure station for the delay. I completely understand that and will discuss it with them if feeling the need to when returned. (Admittedly posting half-cut probably wasn't the best idea,).
That said, they're clearly operating outside their capabilities this early season and a lot of customers are pissed off. It ain't a good look for them. I can take a 3hr delay to the face I know it happens as I was a dispatcher in a past life, but then Comms and the messing around bokings has been rubbish and way below their usual decent standard.