Originally Posted by
Former easyjet pax
Thank you all for all the (sensible) replies.
Other replies are clearly from easyJet employees and paint a damming picture of a toxic company where passengers are treated with contempt and distain, at best. If this is what's said online I can only imagine the conversations that take place within the privacy of the crew room and galley about the very passengers paying your wages. To defend this business decision based on the fact that a now defunct airline once done it is simply staggering. If easyJet wishes to take it's business practices from Alitalia then so be it but we all know what happened to Alitalia. One-off sporting events only come along so often, its loyal customers that keep businesses sustainable. Don't come crying to the public looking for sympathy when it all goes wrong.
Again, thank you to those who contributed with sensible replies.
Kindest regards and best wishes.
I think you'll find the last thing most public-facing workers want to chat about is customers, good or bad. Once a flight is done the front line staff just move right on to the next one, a whole new load of people to serve and look after in the air. Unless there was some particularly memorable passenger on a flight, the odds are most of them are never thought of or spoken about again.
Making money is what keeps the business sustainable. How they choose to do it is their business and most airlines will have chartered out an aircraft at some point to cover a sudden demand for capacity. They stand to make a lot of money out of catering to those one-off sporting events (which actually happen very often if you consider they serve the whole of Europe, and large-scale events are very much back on the agenda). This may annoy a handful of people on your flight, at most a few dozen, but most of the people affected will have already made alternative plans, forgotten all about it, and will use Easyjet again.