Ozzy, I’m not sure I follow you. I hope you aren’t suggesting that staff at MAN can be abrasive because they aren’t the same as they were before Covid? Feedback on attitude has appeared in forums for years. Staff are as good as they are trained to be. If they have a bad attitude, then they shouldn’t have been recruited in the first place. Of course it takes time to learn the job, I can only hope that the staff parachuted in from elsewhere teach the trainees the appropriate customer service skills before they leave. My daughter is on VS next week, I’m sure she will give me feedback on her experience.