Originally Posted by
Rodney Rotorslap
If you are going to receive an apology from your airline, which would you prefer?
(a) Sorry we can't operate direct today so we will have to make a tech call.
or
(b) We decided twelve hours ago to leave all the bags behind and not tell you until now.
Think it through a little harder.
(A) This service is at the very limit of crew duty times. If they tech stop then the crew are going to be out of hours. They will get off and the pax will be stranded half way across the planet for 24 hours.
(B) You have to tell 200 people that their bags won’t make it on (because of Darwin Airport’s potholed runway), there is nothing they can do about it but get angry and you are about to supply them with booze for 16 hours. Now would you tell them at the start or the end of the flight? I know what I’d choose. Finding out 12 hours earlier won’t let you buy a new outfit when your at 36,000 feet.