We were talking about this in the pub last night and the question was posed "What do you tell the pax??" I have no idea how you could break news like this. What do you tell them?
"We have to divert because"
A. Medical emergency
B. Technical problem
C. Some fcukwit has made a bomd threat <img src="mad.gif" border="0"> <img src="mad.gif" border="0">
"B" would no doubt panic some pax but "C" will likely panic everyone!