So the airline coffers fill with payments for flights, and the bookings software is clear about who has booked for what flights.
Then, what a surprise to airline and airport managers, pax turn up at airports and overload services.
I have been thinking the same thing. You might think at some point someone, somewhere, might have “reached out” and make sure there was ample staff to actually make it happen, however it appears not.
Where AJ has probably snookered himself the most is he has been telegraphing the fact that covid has put pressure on management bonuses and he is losing sleep over management remuneration but doesn’t apply the same principle to staff who are actually required to make it happen.