Originally Posted by
SRFred
Clearly the solution is simple, jut follow the Telstra approach, make redundant all your useful staff, send the call centre overseas and give the CEO a big pay rise. Problem solved no.
Alternatively we can take the "Yes Minister" approach and get rid of all passengers and only keep management. No complaints then about poor service and the like .....
Now that brings up memories of the episode where a hospital was fully staffed but had no patients. Humphrey couldn't get it through his head why that was a problem - one of Hacker's wins if I remember correctly.