"Qantas chief executive Alan Joyce has blamed passengers for contributing to mass delays at Sydney Airport"
The treatment of some pax leaves a lot to be desired.
Family of 3 booked on a 6am flight to a NQ port for a three day break.
Received an email to say flight cancelled and re-booked at 6pm that day.
Phoned the airline and complained. Reply was can carry two on a 9am flight but at double the airfare. Teenage son still on 6pm flight.
As they had a two hour drive to their accommodation, instead of starting their break at midday, it started about midnight after waiting for teenage sun to arrive at 9pm.
Not happy Jan!!!!