Never while we have CEOs who are so delusional that they blame the passengers for the delays and chaos when the the true problem is the entire system is based on the best case scenario materialising all day, every day. He didn’t even have the gall to blame the contractors! When things go even a millimetre off the straight and narrow the operation goes into gridlock. Bays unavailable, caterers catering flights that should have left an hour ago, baggage handlers throwing an entire load by themselves because a few people call in sick…the list goes on. I can only hold out hope that some hipster with an MBA is seen sprinting to some CEOs office having had a moment of inspiration where we live in a world with service and quality at its core. I doubt it though, you can’t make money with happy customers.
Until a time that management actually want to run an airline this will be the new normal. There needs to be a complete restructure in the way management are remunerated for this to occur as the current system actually incentivises management to destroy their own business. This is everywhere in airlines at the moment and is then compounded by monopoly airports where they are then incentivised by poor service. The more delays and inconvenience the airport causes the more money they make.