Originally Posted by
unobtanium
Don't blame the frontline staff, be it contractors, part timers or whatever's left of qantas experience'd staff they are all doing the best they can. blame the managers and exec's who made this mess, all those meetings and they counldn't of planned for this mess, should just fire the lot cant even organsise a chook raffle too busy sipping latte's between zumba yoga classes at HQ.
That is the truth in a nutshell. All they do is half heartedly apologise because it makes them feel good & read excuse number 2 or 3 from their list.
They have no problem telling us how they are working hard to cut wait times etc etc but in reality they have got rid of most of the people who really cared & now all they have to deal with is a bunch of contract companies who pay peanuts & the result is now being felt by the paying passenger who in days gone by received pretty good service but now are just filling the wallets of the managers & exec's who as you say sip on lattes & dream up excuse after excuse