Of course many front line staff are doing their best under terrible conditions. But honestly, some of them were rude and had an air of auditioning for the next "Airport" TV series. "Look how i stand up to this difficult passenger who is questioning my authority" . Border Force in Sydney...never seen such a lazy bunch of goons in paramilitary gear (for what reason exactly do they need jackboots and overalls in an airport? It is not Kiev). Only 4 Border Goons on the terminals processing passengers, maybe half a dozen watching the line snake out into the halls. Line went for well over an hour while we listened to Covid safe messages telling us to keep distance. But Qantas ground set-up incompetency took the day that day. It has got worse rather than better obviously.