Originally Posted by
Manchester South
"The plan also includes:
- More staff to 'organise' passengers passing through the airport
- Better information for queuing passengers and 'steps' to look after the welfare of those waiting for a long time"
Back in the day , pre-covid. if there were long queues at security there was often a staff member or two working up the line, calling out the next departures & bringing people to the front, as well as generally calming things down. Seemed to be pretty common early mornings in T3 especially. I've not seen that at Manchester in the last two or three years, and the reports of the recent chaos suggest it isn't happening now. If stuck in a long queue, it was reassuring to know that at worst you'd be called through at the last minute and still make your flight. Reduced the stress and pre-empted any unoffical queue-jumping and arguments. A simple short -term measure . Doesn't need trained staff to call out a list of flight numbers , don't need to pull trained people off scanners etc - even managers could get down on the shop floor and help out !
Why the hell should people queue jump over other pax who arrived at the airport in good time, this used to happen in T3 many times before covid, Ryanair pax being rushed through in front of other waiting pax at the security scanner at their convenience, just because they didn’t leave enough time to get to the airport.