Originally Posted by
Mark J Bowcock
T ... And how is it Manchester airports fault if people read a gate incorrectly and go to the wrong place! ...
Well, the layout and signage has a role, also that the staff (or the software at an unmanned barrier) let someone pass through to the wrong area. Some of the T1 gates are more or less on top of each other or share a little lobby area, and it is common to ask / be asked "is this queue for ...?" because it is far from obvious when you join from the back of the queue.