They can't blame additional summmer flights cos this has been happening since mid March. The only ones to blame are themselves. They've tried to blame passengers at security, rising number of travellers, etc but failed to look in the mirror and hold their hands up.
The statement tonight is just a joke:Charlie Cornish, the group's chief executive officer, said Ms Smart had guided the airport "through the most challenging period of its 84-year history".
He added that while there would be further challenges ahead, he was "
confident we will soon start to see the benefits of the recovery plans Ms Smart has helped put in place".
Yes, it's been a challening period, fair enough, but the second part is truly insulting to passengers who witnesed first hand thing going from bad to worse.
Would anyone like to clarify what he means by SOON ?
This is from 2019 and is why I write "bad to worse"
https://www.bbc.co.uk/news/uk-england-50055255
Manchester Airport passengers face 'longest security queues' in UK