As we know, software developers are clever people. Perhaps too clever for their own good really.
They often make things far more complicated that they need to, which is why we find bugs in the system. There are a couple of reasons for making it complicated. They enjoy the challenge and the longer it takes to get it working, the more money they earn.
Whilst it’s simplistic to say simple, it’s often what an IT system needs to be. Far too many are not used to their full potential, because they don’t need to be used that way. They contain solutions to problems that no one identified previously.
However, to put the blame on the software people is unfair. They are responding to what was asked of them, when often the client doesn’t really know what they want. They just know that they need something better than what they already have and they do that by asking the specialists to give it to them. When given a blank piece of paper, everything, included the kitchen sink, is going to be be up for option. Lots of nice to haves and much less essentials. It’s no wonder things go wrong and take ages.
Its not just aviation either, with the MOD and Government departments amongst the worse organisations overspending and late.
Chuck covid into the mix and it’s not surprising that things are bad at BA. They need to take a hard look at themselves if they are going to get out the mess they’re in.