arf23 - you may well have a point that throwing money at IT is a bad idea - I can certainly understand your opinion
Doing the root cause analysis and trying to rebuild BA's IT systems into something stable and robust will presumably take years - it's going to be a long hard slog, and BA will benefit if the likes of Accenture, EDS and Infosys are kept as far away as possible
But... and there is always a but... what would you do if you were the CEO or CIO of BA, knowing that your IT is a terrible state, it's the start of the 6 months most important to annual revenues, the company has had an awful 24 months of pandemic and that the customers with high commercial loyalty status are getting distinctly nervous about booking with BA ?
It's likely the CIO and immediate team have a lot of knowledge about how the IT infrastructure works - it may well be honourable for them to resign in the long term, but equally honourable for them to stick around for a few months to help fix the mess first
No, sticking lots of plasters on gaping wounds is not the right thing to do long term, but what *should* the CIO of BA do right now to keep the company operational and credible over the spring and summer ?