Isnt there even the tiniest mention of our Governments decision to discontinue all Covid precautions resulting ina massive ramp up in infections. Not lethal by and large but with tens of thousands of people suddenly getting Covid symptoms sufficient to keep them of work surely has to bear some of the blame. BA do some stupid things mind you and are not very well run but then the metric for a well run company in UK is increased profits / decrease staff and little to no attention paid to product quality or customer service