Things don't get better over the years:
Around six years ago I was stuck in TFS with a baggage handling go-even-slower problem. The company agent and myself were both stripped off loading our pax bags when I noticed a smooth dressed guy standing there watching our efforts. It seems that he was one of the Iberia managers on a rare visit to the ramp. I suggested that he help us out but was told that "he" was a manager and above that sort of thing!
I usually pointed out to them that their company's name in English meant incompetent and that we threatened our children that unless they worked hard at school they would grow up to be "Iberia".
Sorry to hear that it hasn't improved their attitude!