That's a bit unfair on Boris. There isn't much he can do as regards action. A no-fly zone would risk shooting down a Russian fighter, and then what..? It seems that a no-fly would benefit the Russians anyway, preventing the, surprisingly effective, Ukraine forces from their own airspace.
I think his listening, while the reporter told the truths about the situation on the ground to the wider audience, was the right thing to do. Before anyone jumps on me, I'm no apologist for Boris.