Originally Posted by
tail wheel
You must have a good battery in your mobile phone. After three hours both my phone battery and my patience would be exhausted!!
Yes. iPhone. And just left it on speaker while having dinner etc. Had to endure 3 hours of stupid music and repeated messages saying abuse to staff won’t be tolerated. And therein lies the root cause of the problem, a repeatable pattern, and the bean counter solution. Rather than improving response they shift blame to the customer and imply that it’s our fault. And no, never got thru. 3 hours is enough.