So what exactly can the the guys (and girls) at the pointy end do to help you exactly, besides getting you safety to your destination.
Your beef is with reservations?
Put in a 'suggestion' or 'report' that you have witnessed significant customer dissatisfaction, they are your bread and butter. Piss off the customer enough, you lose their business, you sustain losses, you lose your job. Pilots are pretty much the representatives of an airline, why do you think the cheesy smiling faces of crew with the pilots up front. If you think you are just there to fly the planes and play no part in customer service then you are sabotaging your own livelihood.