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Old 26th Feb 2022, 14:44
  #1222 (permalink)  
JerseyAero
 
Join Date: May 2018
Location: Cheshire
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A recent experience of T1 check-in/departures was very poor after some technical problem had caused the baggage conveyor behind the check-in desks to stop working. That left hundreds of passengers to manoeuvre their bags into the small belt next to security with each bag having to be manually checked. Some passengers were told to go downstairs to the RYR check-in area to deposit their bags but after queuing there were then told to go back upstairs to the conveyor next to security, with little direction from anyone as to which was the correct queue. The check in staff did say that this was not a one off problem with the baggage system.

This also resulted in a knock on effect at security where there were very long queues. All in all a very miserable 2 hour experience until reaching the departure hall.

I appreciate that MAG will be reluctant to spend anything on T1 infrastructure but the terminal really is dreadful now and the sight of a line of buckets to capture rainwater along the walkway towards the station really sums it up.


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