The poor quality of reporting with this type of M.E.N. article is just as bad as the inane comments of some of the passengers.
BACsuperVC10 is of course a well known contributor on the Liverpool thread so I'm not surprised he couldn't resist a dig at MAN.
I do hope, however, that staffing issues at MAN are being addressed and resolved, be it their own departments, Border Control or Handling Agents.