I've just tried to go about booking a medical renewal and wanted to take a rarely available slot with my AME early next week.
Having signed in, with CELLMA I clicked on the medical section link to go about the process as per last time. I immediately received a message telling me that the system required to send me a text message code to verify who I am.....but surely, haven't I just done that by getting access and being recognised? Obviously not.
The message showed my old mobile phone number, to which I no longer have access. I tried to go back (strangely enough by clicking on the "BACK" link) to update my personal details but it wouldn't let me, displaying an error message, telling me that I had to log in (I still was logged in).
I had to log out and then log back in to access the personal details page. Having done that, I typed in my new phone number. Job done thought I, carry on as before, book the medical, pay the fee.
Instead a message screen popped up telling me that I now have to be "verified" which will take up to five working days.
Who designed this illogical rubbish?