Originally Posted by
KindaUnstuck
Blue Islands are not refunding the passengers as they say it wasn't their fault their ground agents gave the wrong info out. Every time my brother phones Blue Islands the call centre staff are saying the refunds haven't been authorised by the management yet.
When your brother booked his flight, his contract was with Blue Islands Ltd, not with any other company. Whether Blue Islands chooses to sub-contract aspects of its operation to another firm (i.e. a handling company) in order to fulfil its contractual obligations to passengers is immaterial. This argument would be very speedily dismissed in a court.