Originally Posted by
Albert Hall
If you can keep a delay under three hours, you avoid 261 compensation and so you do everything you practically can to minimise the delay. I wouldn't have thought the fact it's the Isle of Man really has anything to do with it - it's a delay in the network and a capable Ops team should be trying to keep it short.
How full are flights these days? You may hae a point if a flight is fully booked and the majority of pax claim their compensation. But these days, with airplanes flying around half empty at best, we are looking at different figures. Not sure if the risk of having to actually pay out maybe 30 or 40 claims if, say half of the pax make a claim and push it trough, is worth the trouble if you are not committe to customer services.