Originally Posted by
triple7driver
TERPS will be classic CX... over promise and under deliver
This is the company which also delivered: Limited IFE movies as the passenger 'does not want to be overwhelmed with choice', fire proof shirts (never mind your balls) which looked like ****, S bend business class seat 'our research shows that passengers prefer them to lie flat seats', fuel hedging, base closure, cargo price fixing, illegal employment practices in NZ and France, the zodiac cabin in the 350, applying a pax surcharge on FOCs (saying they had no choice but to apply it to all tickets - CAD said that was BS), telling crew hotels to produce a special crew menu to reduce ollowances.......