No it doesn't - a MAN respresentative trots the 'nowt to do with us, gov' line while BA say "We apologise unreservedly to customers" and "It’s clear that our service and communications fell short on this occasion and we’re taking the necessary steps with our third party handlers and couriers to ensure we avoid a similar situation in future" after fobbing the guy off to a string of contractors. Pretty sure he paid his money to BA. Ah well, lessons will be learnt...
But as stated, it's not about this specific issue its the "cost of everything, value of nothing approach" which leads to the lack of accountability and decline in service. And its not just "pay peanuts, get monkeys" either - I've worked on teams when the pay was crap and we got ran ragged, but you knew what you were doing and why, and didn't want to let people down. You got satisfaction from an ontime departure and felt crap at a delay.